Role Of The Medical Insurance Specialist - 1322 Words

The role of the Medical Insurance Specialist is very important to the financial operation of a doctor practice, hospital or other medical facility. A Medical Insurance Specialist collects all the information necessary to prepare insurance claims, enter patient demographics and insurance information, enter ICD codes and CPT billing codes, research, correct and resubmit rejected and denied claims, bill patients and answer patient questions regarding charges. The billing process is actually the process of communication between the insurance specialist, medical provider, patient and the insurance company. This is considered the billing cycle. The billing cycle could takes days to complete or it could take months. The patient demographic†¦show more content†¦Thompson (2015) also stated that the insurance specialists always call to verify secondary insurance information and rejections. The rejections may be due to incorrect modifiers, codes or an incorrect insurance ID numbe r. The third step in the process is the healthcare provider examining the patient and recording the patient symptoms and treatment. This is recorded and the medical coder or billing MEDICAL INSURANCE SPECIALIST COMMUNICATION 3 specialist determine the ICD, CPT or HPCS coding. The coder or biller may have to communicate with the healthcare provider if there are any questions on any of the diagnoses, treatments or duration of the office visit (Dietsch, 2011). Because insurance companies are very strict on correct medical billing and coding, a small mistake can cause the insurance company to deny the claim and will then require the doctor to fix the error and the claim will need to be resubmitted (Cocchi White, n.d.). The fourth step is the charge entry, this is where the bill is created. An account is set up for every patient with the demographics and the account is assigned a number. While talking to B. Mcleod (personal communication, May 26, 2015) it was also stated that one of the key functions for charge